TellMeBuddy

Account & privacy

Delete your TellMeBuddy account

You can delete your account and everything in it yourself, at any time. It takes a minute, is permanent and can't be undone.

In the app

  1. Open TellMeBuddy and tap More.
  2. Tap Account & privacy.
  3. Tap Delete account and confirm with your password. If you sign in with Apple or Google, type DELETE instead.

On the web

Sign in at tellmebuddy.com, open Account & privacy in the menu and choose Delete account. You don't need the app for this.

Sign in to delete my account

Can't sign in anymore?

Email legal@tellmebuddy.com from the email address on your account, with the subject “Delete my account”. We confirm it's you and delete the account within 30 days, usually much sooner.

What is deleted, right away

  • Your account: name, email, profile photo and password. Sign in with Apple access is revoked.
  • All your pets and their profiles.
  • Check-ins, diary entries, Buddy Scans and Ask Buddy chats, with every photo you uploaded.
  • Vet reports and the vet findings you uploaded.
  • Your email on our mailing list.
  • A paid subscription is canceled right away, so you are not charged again.

If you manage a Buddy Family, it ends. Members keep the pets they added themselves.

What we keep

  • Payment and invoice records, for as long as tax and accounting law requires. They hold no pet data.
  • Usage and cost statistics that no longer contain your name, email or pet data.
  • Our database backups expire on a rolling basis. Deleted data is gone from them within 35 days.

Want a copy of your data first? Ask us at legal@tellmebuddy.com before you delete. Details are in our Privacy Policy. TellMeBuddy is operated by Arithor LLC.